Client Services Lead

Customer Success Lead

London | Hybrid
Up to £95,000 depending on experience

We are delighted to partner with a growing AI and SaaS data platform helping organisations unlock the value of their first-party data.

The platform applies AI and advanced analytics to complex datasets, turning them into intelligence that supports better decisions, revenue growth and competitive advantage across sectors including financial services, retail, insurance, telecoms and healthcare.

As adoption grows and more enterprise implementations run in parallel, the focus is shifting.

It's no longer just about delivering the awesome technology.

It's about ensuring customers adopt it successfully and realise long term value from the platform.

Customer Success sits right at the centre of that goal.

The Role

A senior Customer Success position responsible for managing enterprise SaaS relationships while helping shape how Customer Success scales with the business.
You'll work closely with customers, product and engineering teams to support platform adoption, value realisation and long-term growth.

What we're looking for

• Experience managing enterprise customers in a SaaS, AI or data platform environment.
• Someone who combines strong relationship management with operational thinking and is comfortable bringing structure to a fast growing environment.
• If you're comfortable navigating ambiguity and shaping solutions in a fast moving environment, Let's Talk.
• If you know how to build scalable Customer Success frameworks that work at enterprise level, Apply Now.

The Why

This role sits at the intersection of customers, product and technology, helping ensure organisations realise genuine value from an AI platform as the business scales.

If this role excites you, but you feel that it may be 'one role away' .... Apply Now - as our client supports growth and development in every sense and would love the opportunity to grow the role with the right candidate.

If this sounds interesting, feel free to reach out for a confidential conversation.

justin.toomey@datatech.org.uk