Senior Manager, Client Solutions

Datatech Analytics
Published
January 14, 2022
Location
Greater London, United Kingdom
Job Type
Job Ref
J11979

Description

Senior Manager Client Solutions * London * Up to £60k * J11979

A data, technology, and product development organisation has an exciting opportunity for a Senior Client Solutions Manager
This non-technical role is responsible for the overall deployment and on-going, local and regional support for specific clients. The Senior Client Solutions Manager should also act as the product expert and ensure that the final deliverables meet the approved requirements.

Responsibilities
·Providing insight during client discovery meetings
·Analysing and translating client needs into the templatized standard approach
·Configuring platform to meet client business requirements
·Customizing training documentation
·Coordinating training schedule and conducting initial trainings
·Providing UAT support pre-release of new enhancements
·Providing consultation for creating new reports
·Building relationships with key stakeholders
·Training new users on how to enter their data into the pre-defined input templates
·Providing trouble-shooting assistance in all areas of the platform
·Recommending product enhancements based on local market feedback
·Assisting in quality assurance and data quality

Skills and Experience
·3-5 years of media agency/media systems experience
·Strong knowledge of the media planning/buying process and media planning terminology
·Solid knowledge of Microsoft Office especially MS Excel and working with pivot tables
·A technical mind-set and general understanding of development, databases, business intelligence, data visualization and web applications is also ideal
·Excellent written and verbal communication skills, multi-lingual is a plus
·Ability to communicate technical aspects to a non-technical audience
·Strong relationship management skills between development and sponsor groups
·Strong problem-solving skills to analyze complex problems, interpret account needs, and develop integrated, creative solutions
·Work self-sufficiently to complete a project with a minimal supervision

If this sounds like the role for you then please apply today!

Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes! If you have a friend or colleague who would be interested in this role, please refer them to us. For each relevant candidate that you introduce to us (there is no limit) and we place, you will be entitled to our general gift/voucher scheme.

Datatech is one of the UK's leading recruitment agencies in the field of analytics and host of the critically acclaimed event, Women in Data. For more information, visit our website: www.datatech.org.uk

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