Senior Customer Analyst

Datatech Analytics
Published
February 3, 2022
Location
London, United Kingdom
Job Type
Job Ref
J12019

Description

Senior Customer Analyst - Central London - £50,000 - £65,00 Negotiable DoE - J12019

A world-renowned, award-winning designer of luxury accessories and ready-to-wear apparel, has an exciting new position for a Senior Customer Analyst to join the Consumer Marketing Team. As a Senior Customer Analyst you are responsible for understanding and advancing the company's knowledge of customer behaviour. Are you highly technical with a passion for analysis and data? Are you able to articulate and present your findings to non-technical audiences? If yes, please apply today.

What you'll do
• The Senior Customer Analyst is primarily responsible for analysing and reporting on the health of the customer database, creating reporting dashboards and delving into the reasons behind the trends. You will analyse customer behaviour across all channels, providing insights, commentary and modelling future scenarios.
• Establish and maintain weekly, monthly and quarterly reporting dashboards
• Report on key customer KPI's,
• Work with the CRM team to develop and optimize customer lifecycle and marketing programs

You'll need to have
• Bachelor's degree in economics, mathematics, statistics or equivalent
• Expertise in statistical packages such as R
• Statistical knowledge experimental test design (A/B split, multivariate testing), clustering, regression, etc.
• Ability to write data processing/automation code using Python
• Good knowledge of database analytics tools such as SQL
• Strong quantitative analysis skills and advanced Excel skills a must
• Flexibility and a sense of humour
If this sounds like the role for you then please apply today!

Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes! If you have a friend or colleague who would be interested in this role, please refer them to us. For each relevant candidate that you introduce to us (there is no limit) and we place, you will be entitled to our general gift/voucher scheme.

Datatech is one of the UK's leading recruitment agencies in the field of analytics and host of the critically acclaimed event, Women in Data. For more information, visit our website: www.datatech.org.uk

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