Group Head of Customer Data & Personalisation

Datatech Analytics
February 22, 2022
London Bridge, United Kingdom
Job Type
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Group Head of Customer Data & Personalisation - London Bridge/Hybrid working - Up To £110K Negotiable Dep on Exp - J12058

Would you like to work for the world's number one integrated tourism provider? The effective use of data, advanced analytics and data science lies at the heart of this. Over the last two years they've already re-platformed their core databases and CRM services to modern cloud streaming infrastructure. They are now starting to develop the advanced insight and personalisation this enables.

The Customer Data & Personalisation team are a team of product owners and data managers, working alongside a large group of data engineers, to define and develop a unified customer data view spanning the whole TUI group. These platforms power increasingly sophisticated solutions for Digital Marketing, CRM, and eCommerce channels.

As the Group Head of Customer Data, you will:
• Define and agree vision, focus areas, budgets & targets for customer data services
• Lead product ownership & overall programme delivery for customer data services
• Drive the development, implementation and operation of personalisation across the business
• Monitor and drive kpi performance & benefits realisation
• Manage senior stakeholders & communications at board level

Skills and Experiences:
• Educated to degree level (or equivalent)
• Proven senior experience in Digital Product Leadership or CRM Data Leadership positions
• Experience working with and developing consumer-facing targeted communication and interaction, such as personalisation in websites and/or apps, customer segmentation
• Excellent stakeholder management skills
• Exceptional project management skills
• Excellent communications and influencing skills

If this sounds like the role for you then please apply today!

Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes! If you have a friend or colleague who would be interested in this role, please refer them to us. For each relevant candidate that you introduce to us (there is no limit) and we place, you will be entitled to our general gift/voucher scheme.

Datatech is one of the UK's leading recruitment agencies in the field of analytics and host of the critically acclaimed event, Women in Data. For more information, visit our website:

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